What We Cannot Measure
Financial scams are sadly all too common, we cannot measure how much we save clients by helping them to avoid the many thieves, scammers and general loathsome low-lifes that are keen to part you from your money. Yet that is arguably one of the most significant aspects of my work – helping clients to avoid making mistakes, or at the very least, making fewer of them.
I had to admit to living in a bit of bubble within my sector. When I started as an adviser (1991) I thought most of them were crooks and little of my early experience of helping people get out of rubbish rip-off arrangements altered my opinion. Admittedly for a more complex set of reasons, I was acutely aware that when I turned up to events, my car was one of the “worst” in the car park. Others were doing much better… and frankly I thought I knew why.
Skip forward quite a few years and my opinion changed dramatically as a result of being part of the institute of Financial Planning (IFP) who are now the CISI. The people I met there were open, genuinely keen to help each other do a better job for our clients and were adamant that clients must be put first. This is the bubble that I have been in for quite a long time now. I forget, (because I tend not to come across them) that there are still a lot of horrid individuals who would raffle their family.