BOLTING THE STABLE DOOR
In fairness to Lloyds they have already repaid customers £13.5m. The FCA have fined Lloyds £90,688,400 due to the misleading renewal and marketing literature, of which there were over 9m “renewal communications” between January 2009 and November 2017. So the problem went on for 8 years and its nearly 5 years after period concerned that a fine has been issued. There really is something about stables, horses and bolting here isn’t there?
Is it just me or is this about 2.2m polices sold each year since 2009… 12 years of premiums or about £8,556m for a £90m fine. It’s about 1% of premiums over those 12 years. Fair enough I am extrapolating the data, but I doubt its far off.
May I make a suggestion? Do not use your Bank for your insurance, or indeed anything other than banking. We see this sort of stuff on a regular basis, yet people remain loyal to their Banks. Use an insurance broker who will assess the market. I use Richard Hiscox at 1Stop. The main advantage is that price competition is part of the issue, the other is whether claims themselves ever get paid out easily with minimal fuss. This experience is something most of us have little of (thankfully) but an insurance broker sees this stuff every single week.
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