What do you need from us?

I had a really interesting email conversation with a client today following their recent annual review meeting with one of our advisers here at Solomon’s.  I asked him some questions and encouraged him to give his opinions about our process and it was very helpful feedback indeed.

We have been working to improve our review process and will likely be implementing some changes in the coming months.  As I said to him; we want this to be client-led and frankly we only want to introduce new things if you (our clients) want/need them!

So I would encourage you to tell us –

~  do you like the fact that each annual review looks and feels the same in terms of structure and content?

~  would you like them to feel different each time (perhaps focussing on different / specific things)?

~  do you like the presentation you receive?

~  would you prefer to have more contact with us before the meeting so that we can update your figures and give you an opportunity to help us formulate the agenda based on your priorities and concerns?

~  do you wish the meetings were shorter? Longer? More frequent?

~  would you like the meetings to feel less structured or do you like that there is a clear plan of action in terms of what is covered?

We absolutely want to hear from you – it’s important that we know what YOU would like those meetings to look like; so that we can do better …

Why are review meetings so important?

In the realm of financial planning, review meetings serve as pivotal moments where financial advisers have the opportunity to understand client needs and develop meaningful relationships.  Our clients come with a variety of expectations, and we try and meet these effectively.

Research indicates that people primarily seek advisers who are knowledgeable, trustworthy, and good listeners (what I would call ‘no-brainers’).  Digging a little deeper however reveals that clients also look for personalised advice that caters to their unique financial situation.  They want the usual discussions around retirement and investments; but also they are looking to enhance their own financial literacy and develop good habits.

The evolving landscape of client-adviser interactions suggests a shift towards more holistic financial planning – which is what we have been offering for many years. This includes discussions on later life care, health, housing, and other aspects of life that directly impact your ‘financial wellbeing’.

People want a financial adviser who not only provides expert financial guidance but also takes the time to understand and incorporate personal values and life goals into the financial planning process.  For the team here at Solomon’s … we want to exceed your expectations on this – leading to better and more meaningful relationships with you.

So we urge you … please let us know your answer to the question “what do you need from us?” (or – if it’s easier … “what DON’T you need from us?”)